> For the complete documentation index, see [llms.txt](https://help.makeshop.co.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.makeshop.co.kr/maunal/order/undefined-1/undefined-6/undefined-3.md).

# 반품불가

회수한 상품을 검수한 결과 환불이 어려운 경우 \[반품 불가]로 처리해요.

## 관리자 메뉴 위치

`주문` > `주문 목록` > `주문 상세` > `주문탭(반품)`

## 메뉴 안내 및 설정 방법

### 반품 불가 처리

{% stepper %}
{% step %}

#### 품목 선택 후 \[반품불가] 버튼 선택

<figure><img src="https://3607863916-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOy1iiAFI4nA1SH1UFEa0%2Fuploads%2FIUr8Gxj9vdEl6lkWcjtp%2F%EC%A3%BC%EB%AC%B8_%EB%B0%98%ED%92%88%EC%B2%98%EB%A6%AC_%EB%B0%98%ED%92%88%EB%B6%88%EA%B0%80_1.png?alt=media&amp;token=b98f733a-ad37-4607-8480-6764596b8bce" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### 반품불가 사유 입력 후 \[반품 불가] 버튼 선택

<figure><img src="https://3607863916-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOy1iiAFI4nA1SH1UFEa0%2Fuploads%2FURoHzU4qWRNgb5Qszd15%2F%EC%A3%BC%EB%AC%B8_%EB%B0%98%ED%92%88%EC%B2%98%EB%A6%AC_%EB%B0%98%ED%92%88%EB%B6%88%EA%B0%80_2.png?alt=media&amp;token=f7523606-d594-4b67-b757-f1dd07151502" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}

#### 주의사항

* \[반품 불가]를 선택하면 즉시 ‘반품불가’ 상태로 변경되며, 이후에는 수정할 수 없어요.
  {% endhint %}
  {% endstep %}

{% step %}

#### '반품불가' 상태 변경

<figure><img src="https://3607863916-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOy1iiAFI4nA1SH1UFEa0%2Fuploads%2FQ6kYRSK6icKuvPCRIW1s%2F%EC%A3%BC%EB%AC%B8_%EB%B0%98%ED%92%88%EC%B2%98%EB%A6%AC_%EB%B0%98%ED%92%88%EB%B6%88%EA%B0%80_3.png?alt=media&amp;token=8f216231-dbe8-4e42-a297-7980d45261e4" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### \[반품 상세 내역]에 불가 사유 확인 가능

<figure><img src="https://3607863916-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOy1iiAFI4nA1SH1UFEa0%2Fuploads%2FAS7Sd0ITAYCO00VVe0oX%2F%EC%A3%BC%EB%AC%B8_%EB%B0%98%ED%92%88%EC%B2%98%EB%A6%AC_%EB%B0%98%ED%92%88%EB%B6%88%EA%B0%80_4.png?alt=media&amp;token=86f7d298-3b4b-4ab3-8ddf-d4d98408bf45" alt=""><figcaption></figcaption></figure>

* \[반품상세] 버튼 선택 시, 입력했던 정보를 확인할 수 있어요.
  {% endstep %}
  {% endstepper %}