> For the complete documentation index, see [llms.txt](https://help.makeshop.co.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.makeshop.co.kr/maunal/order/undefined-1/undefined-6/undefined-2.md).

# 반품거부

반품 조건에 맞지 않는 요청은 사유를 입력한 후 거부해요.

## 관리자 메뉴 위치

`주문` > `주문 목록` > `주문 상세` > `주문탭(반품)`

## 메뉴 안내 및 설정 방법

### 반품 거부 처리

{% stepper %}
{% step %}

#### 품목 선택 후 \[반품 거부] 버튼 선택

<figure><img src="https://3607863916-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOy1iiAFI4nA1SH1UFEa0%2Fuploads%2F04En0cCQeB9KBmjJ8xjG%2F%EC%A3%BC%EB%AC%B8_%EB%B0%98%ED%92%88%EC%B2%98%EB%A6%AC_%EB%B0%98%ED%92%88%EA%B1%B0%EB%B6%80_1.png?alt=media&amp;token=f18703e3-dfa9-4191-9f1c-eb32d8f9aa70" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### 반품불가 사유 입력 후 \[반품 거부] 버튼 선택

<figure><img src="https://3607863916-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOy1iiAFI4nA1SH1UFEa0%2Fuploads%2FD3gmRGyjT1oMVFw4dTlZ%2F%EC%A3%BC%EB%AC%B8_%EB%B0%98%ED%92%88%EC%B2%98%EB%A6%AC_%EB%B0%98%ED%92%88%EA%B1%B0%EB%B6%80_2.png?alt=media&amp;token=5cb2e818-2630-41c2-a4ba-f6889d1b6bbf" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}

#### 주의사항

* \[반품 거부]를 선택하면 즉시 ‘반품 접수 거부’ 상태로 변경되며, 이후에는 수정할 수 없어요.
  {% endhint %}
  {% endstep %}

{% step %}

#### '반품접수거부' 상태 변경

<figure><img src="https://3607863916-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOy1iiAFI4nA1SH1UFEa0%2Fuploads%2FgHfQ5Ec5OC7jvRSB52aq%2F%EC%A3%BC%EB%AC%B8_%EB%B0%98%ED%92%88%EC%B2%98%EB%A6%AC_%EB%B0%98%ED%92%88%EA%B1%B0%EB%B6%80_3.png?alt=media&amp;token=250617f4-7a07-476a-8dc8-475f853b024e" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### \[반품 상세 내역]에 불가 사유 확인 가능

<figure><img src="https://3607863916-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOy1iiAFI4nA1SH1UFEa0%2Fuploads%2F3mDC9r7h3VKNlbtgFwHw%2F%EC%A3%BC%EB%AC%B8_%EB%B0%98%ED%92%88%EC%B2%98%EB%A6%AC_%EB%B0%98%ED%92%88%EA%B1%B0%EB%B6%80_4.png?alt=media&amp;token=01b1c83c-56db-4c03-8d0a-e93e179ebc1f" alt=""><figcaption></figcaption></figure>

* \[반품상세] 버튼 선택 시, 입력했던 정보를 확인할 수 있어요.
  {% endstep %}
  {% endstepper %}