> For the complete documentation index, see [llms.txt](https://help.makeshop.co.kr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.makeshop.co.kr/maunal/order/undefined-1/undefined-5/undefined-3.md).

# 교환불가

회수한 상품을 검수한 결과 교환이 어려운 경우 처리해요.

## 관리자 메뉴 위치

`주문` > `주문 목록` > `주문 상세` > `주문탭(교환)`

## 메뉴 안내 및 설정 방법

### 교환불가 처리

{% stepper %}
{% step %}

#### 품목 선택 후 \[수거완료] 버튼 선택

<figure><img src="https://3607863916-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOy1iiAFI4nA1SH1UFEa0%2Fuploads%2F2ZfpXLrFQoiu20WbVA0h%2F%EC%A3%BC%EB%AC%B8_%EA%B5%90%ED%99%98%EC%B2%98%EB%A6%AC_%EA%B5%90%ED%99%98%EB%B6%88%EA%B0%80_1.png?alt=media&amp;token=5719542c-cb32-49ce-86d6-d4940150d21e" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### 품목 선택 후 \[교환불가] 버튼 선택

<figure><img src="https://3607863916-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOy1iiAFI4nA1SH1UFEa0%2Fuploads%2FybgH0WZvqtsUYSpjds10%2F%EC%A3%BC%EB%AC%B8_%EA%B5%90%ED%99%98%EC%B2%98%EB%A6%AC_%EA%B5%90%ED%99%98%EB%B6%88%EA%B0%80_2.png?alt=media&amp;token=3bd31acb-4ae6-4acb-8f3d-ec914e911f49" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### 교환불가 사유 입력 후 \[교환 불가] 버튼 선택

<figure><img src="https://3607863916-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOy1iiAFI4nA1SH1UFEa0%2Fuploads%2F2BwG8zw25Cyay4iZWaxW%2F%EC%A3%BC%EB%AC%B8_%EA%B5%90%ED%99%98%EC%B2%98%EB%A6%AC_%EA%B5%90%ED%99%98%EB%B6%88%EA%B0%80_3.png?alt=media&amp;token=91af2be1-7e1f-4d2f-9b72-cefffd140e9c" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}

#### 주의사항

* \[교환 불가]를 선택하면 즉시 ‘교환불가’ 상태로 변경되며, 이후에는 수정할 수 없어요.
  {% endhint %}
  {% endstep %}

{% step %}

#### '교환불가' 상태 변경

<figure><img src="https://3607863916-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOy1iiAFI4nA1SH1UFEa0%2Fuploads%2Fv9o6bb1Y8AIKGFiD0U2a%2F%EC%A3%BC%EB%AC%B8_%EA%B5%90%ED%99%98%EC%B2%98%EB%A6%AC_%EA%B5%90%ED%99%98%EB%B6%88%EA%B0%80_4.png?alt=media&amp;token=fc192729-7dbe-4429-a818-94f71b8872a7" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### \[교환 상세 내역]에 불가 사유 확인 가능

<figure><img src="https://3607863916-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOy1iiAFI4nA1SH1UFEa0%2Fuploads%2F07MN0l0kPH3CskJdDI79%2F%EC%A3%BC%EB%AC%B8_%EA%B5%90%ED%99%98%EC%B2%98%EB%A6%AC_%EA%B5%90%ED%99%98%EB%B6%88%EA%B0%80_5.png?alt=media&amp;token=5b2ac8fa-6b42-444c-83a4-00c8be18276b" alt=""><figcaption></figcaption></figure>

* \[교환상세] 버튼 선택 시, 입력했던 정보를 확인할 수 있어요.
  {% endstep %}
  {% endstepper %}